Business Services - X3O SupportNOW!

What exactly is proactive IT management?

Our focus is to keep your systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. We’re here to help you realize the productivity gains and ROI you have been expecting from your computer systems all along.

All IT support companies are offering what appears to be the same service, yet never seem to deliver the desired results. Just because they have the tools, does not mean they know how to use them.

SupportNOW! from X3O provides the results you expect at a price you can afford.

Neglecting critical systems may save money in the short run but will increase costs exponentially as problems occur. Proper troubleshooting requires base lining systems which can take hours before a root cause can be identified.

SupportNOW! looks for warning signs in real-time and actively addresses threats before they become larger issues. Systems that are consistently updated and cleaned greatly reduce the probability of IT issues causing significant downtime.

Consistency creates reliability which results in predictable performance, increased employee productivity and predictable costs.
SupportNOW! Features

• Site Assessment and Inventory
• Proactive and Preventative Services
• Systems and Network Management
• Monitoring and Reporting
• Backup & Disaster Recovery Solutions

Consistancy doesn’t stop at the network level. We produce informative reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems are tracked, reported and retained for analytical, historical and audit purposes.

SupportNOW! Benefits

• Reliability
• Security
• Consistency
• Productivity Gains
• Cost Management and Control
• Performance
• Managed Expansion and Growth

Our goal is to serve as your technology partner with a focus on providing solutions that work. Consistent proactive preventative system maintenance ensures your technology investment yields the highest possible return.

MULTIPLE SERVICE LEVELS FOR IT MANAGEMENT
Our comprehensive workstation, server and network level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on desired results and budget without compromising quality.