Founded in Washington, D.C. by seasoned entrepreneurs, X3O Emerging Technologies is an award winning emerging technology company whose goal is to successfully integrate technology solutions, which meet its client’s needs and budget. We strive to ensure our customers are never surprised by their bills and are never sold anything that they don’t absolutely require.
Below is a letter from X3O's President, Michael Feldman, that describes how he feels honesty, integrity and communication make X3O unique:
What makes X3O's services different from all of the other technical support providers?
Almost all computer support providers offer similar services and use the same tools. Does this mean that all computer support providers provide the same level of service? Looking at this another way; if you had two blank canvases and handed one to Leonardo da Vinci and one to your neighbors kid, Bill, would they both paint the Mona Lisa? Probably not. The same logic holds true for doctors, mechanics and technical support providers. It's not the tools you use; its how you use them!
X3O's technologists are chosen for their ability to "actively listen", to ensure we understand the challenges you face and to ensure our solutions meet your needs and your budget. We explain our process and findings in language you can understand and always give you multiple options so that you can make the decision that is best for your business.
Almost all computer support providers pay their employees a percentage of what they sell. Therefore, the technician's motivation is to sell you as much as they can because they will be well paid, and probably won’t ever have to see you again. What's worse than feeling like you’ve been fleeced by a geek?
We will never sell you something you don't need. X3O's technicians are prohibited from selling. They are only compensated based upon the relationships they build with our customers, which helps to ensure their goals are always aligned with yours and that of your company. We will provide you as much information as you need to make the decision that is right for you, not what’s right for us.
Almost all computer support companies align themselves with one or two manufactures and then only recommend their products or solutions. In many cases, their motivation is not that a particular provider is better than others; rather that they receive incentives for selling this particular product. Why would you help your provider to get paid on both ends while you get stuck with sub-par equipment?
We are "provider agnostic", which means that we don’t push one vendor over another based on "kickbacks". We cultivate relationships with hundreds of manufacturers and distributors to ensure that we can provide the best pricing to our customers. If we can't find a lower price, we’ll tell you where you can get it on your own. Our goal is to build long-term relationships with our customers. If we build a relationship build on trust, we’ll both grow together and in the long run, be richer for the experience.
How can you see that our formula for success; Honesty, Integrity and Communication, is working? Simply ask our customers. We rarely advertise and have grown over the last seven years by word-of-mouth and referrals. If our customers trust us to help their colleagues, friends and families we must be doing something right.
Sincerely,
Michael Feldman, President
